Tel: 01580 213690

Handmade fudge from the heart of Kent

If the fudge doesn't have the cow you won't be O'er the Moon

1 Information provided on this Website

Whilst every effort is made to update the information contained on this website, neither O'er the Moon nor any third party or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or content providers) ("information") and shall not be bound in any manner by any information contained on the website. O'er the Moon reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only. You rely on the information contained on this website at your own risk

2 Complaints procedure, returning goods and withdrawl/cancellation rights

In the event that you have a complaint about the products available on this website or the service provided you are requested to contact the company as soon as possible via the contacts page. Goods can only be returned for a refund so long as the packet is still unopened, unless the product is found to be defective. Postage for returned goods will only be refunded if it is established the goods are found to be defective. Customers have the right to cancel their order or return their goods within seven days of purchase; the cost of return postage in this event will not be refunded.
3 Information about delivery, availability and despatch of goods

Goods are delivered either by Royal Mail or courier; usually within one business day of the receipt of payment. In the event that not all goods are available for an order O'er the Moon will continue to try to make contact with the customer to establish whether a part order is acceptable or substitute goods can be added. O'er the Moon will not send substitute goods automatically.

4 Applicable Laws/Legally Binding Contracts

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of the United Kingdom in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith. Customer should be aware that when buying goods on this website they are entering into a legally binding contract.

5 Changes to Terms and Conditions

O'er the Moon may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions and all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

6 External Links

External links are provided for your convenience, but they are beyond the control of O'er the Moon and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of O'er the Moon. Please contact us if you would like to link to this website or would like to request a link to your website.

7 Privacy Policy

This privacy policy sets out how O'er the Moon uses and protects any information that you give O'er the Moon when you use this website.
O'er the Moon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

O'er the Moon may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2011.

What we collect


We may collect the following information:

•         name and job title
•         contact information including email address
•         demographic information such as postcode, preferences and interests
•         other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•         Internal record keeping.
•         We may use the information to improve our products and services.
•         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

•         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@oer-the-moon.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information held on you please write to:

O'er The Moon
2A Littledale Workshops
Colliers Green Road
Colliers Green
TN17 2LS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.




[ekm:poweredby]